Rototank ™ want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it, or credit your account, subject to the terms of this policy. This Policy applies to products bought from Rototank ™ itself and from approved Third Party Sellers only.
Certain parts of this Policy do not apply to, reconditioned products or used products, and this is written down in the relevant sections of the policy. This Policy forms part of the Rototank ™ Terms and Conditions of Sale, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context says otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
You can return an unwanted product to us at no charge, provided:
Any cost in delivering or collection the product may be levied by the return’s approval section of the Product Return Application Form
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please let us know within 7 days of such delivery / collection.
We will arrange to collect the product from you at no charge. Once we have inspected the product and confirmed your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. Rototank™ products are subjected to rigorous quality testing, but in the case of a defect the warranty claim procedure will apply.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
Any refund or exchange of product can only be done per the price paid for the product, less cost where applicable, and the terms and conditions held within.
The following guidelines may apply:
It may not be possible to return perishable products such as septic starters or other product which may be affected by handling
Rototank™ levies a standard 20% returns-fee based on the extraordinary requirements for transportation and delivery of the product. The following factors may be applicable.
If a pump is returned due to an electrical fault resulting from a power surge during Eskom outages, RotoTank™ will not be held responsible. RotoTank™ recommends the installation of power surge protection to prevent such situations.
In the event of a faulty pump, we will send the unit to the manufacturer for assessment and follow their recommendations. RotoTank™ is not responsible for covering the costs of pickup, courier services, or reinstallation of the unit.
Before contacting RotoTank™ , it is advisable to have your installer check for any leaks, blockages, or electrical faults.
Delivery times may vary, especially in areas experiencing water crises. We will make every effort to deliver our products as promptly as possible. However, delivery times may be extended to up to 10 working days in such situations. We will keep you informed through our communication systems.