COMPETITION TERMS AND CONDITIONS: 2024 ROTOTANK ANNUAL CUSTOMER PRIZE

The promoter of this competition is RotoTank TM. (“the Promoter”).

ELIGIBILITY

The competition is open to South African residents who are customers of the RotoTank Retail Outlets whether in person or in the form of a legal entity.

The competition is not open to employees of RotoTank and their immediate families, the prize sponsors or their respective advertising agencies and PR affiliated to any of the above companies.

When the same competition is offered across different media at various Branches of the Sponsor during the same period, an individual may enter the competition through more than one Branch, but will only be awarded one prize should the individual be selected through the random draw as a winner for the same competition.

ACCEPTANCE

By entering the competition all participants and winners agree to be bound by these rules, which will be interpreted by the Promoter, in its sole discretion. It’s decision regarding any dispute will be conclusive, final and binding and will not be challenged by any Participant on any ground, including and without limitation, the grounds that the Promoter failed to act reasonably, fairly, in good faith or otherwise in accordance with the principles or procedural fairness.

RotoTank reserves the right to amend the validity dates of this competition at any time.

To enter the competition all participants must comply with the competition by submitting the details as requested and follow all required steps of entry. Entries will be considered incomplete and thus disqualifying if the entrant do not provide all requested information or have followed required steps.

One entry per person per Branch is valid. The Participant may enter at a different branch as well.

PARTICIPATION

By entering this competition, the Participant agrees to be bound by the rules specified in these terms and conditions.

By entering this competition, the Participant agrees to be contacted via the relevant Facebook Page, other social media platforms, e-mail or telephone. Winners will be drawn by RotoTank’s auditors from all valid entries. Cash payment of the winnings is not possible.

The competition winner will have 5 working days to claim acceptance of his/her prize and the recipient thereof will be subject to age verification and citizenship. Upon failure to do so, RotoTank reserves the right to draw a new winner in accordance with the terms stipulated herein.

The winners of this competition shall be chosen in accordance with the requirements and procedures of the Consumer Protection Act of 2008.  The prize(s) will go to the first name(s) selected, at random, after the closing date by the Participant who complies with all qualifying criteria.

The winner will be notified telephonically or via e-mail on or before three weeks of the closing date on the mobile number and / or e-mail address that they entered this competition with. The prize will be awarded to the Participant in the form of a voucher and will be managed and executed by the designated agent or representative. No amendments to the prize may be made.

The Promoter reserves the right to substitute a prize with any other prize of equal value to the prize/s offered herein, at its sole discretion. The decision of the Promoter is final, and the Promoter shall not enter into any correspondence about the result.

Entries that do not comply with these terms and conditions will be disqualified.

The Promoter shall not be liable for any disruption to the competition, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of any disruption to the competition, the Promoter shall use its reasonable endeavours to remedy any disruption and resume the competition on a fair and equitable basis to the entrants.

The Promoter reserves the right to disqualify any entrant/s if they do not respond to a telephone call and e-mail to them within 24 hours of notification thereof and in such even a randomly selected replacement entrant from the competition entries will be chosen. In such circumstances, the replacement entrant shall be contacted by the Promoter by telephone and e-mailed as soon as reasonably practicable and shall be required to respond to the Promoter in the manner set out in such e-mail.

In the event that the replacement entrant fails to respond to the Promoter as required then the provisions of this clause shall apply to that new winner in the same way as if they were an original winner.

PERSONAL DATA

The Participant will be asked to provide his or hers (full name, phone number, e-mail address and age and other related information; amongst others). The Promoter and its affiliates will collect and use the Participant’s personal data listed hereby in order to enable your participation in this competition and related online promotional activities.

Completion of a contact form is required for registration. All of the data entered into the form by the Participant is collected, processed and used by RotoTank solely for the purpose of (potentially) winning in a sweepstake as well as our own legitimate commercial interests. The storage and use of the Participant’s personal data will always occur in accordance with the applicable data protection regulations.

Your personal data will be available exclusively for the Promoter’s, its affiliates and subsidiaries’ marketing purposes and, by participating in the competition, the Participant expressly consents to the transfer, storage and processing of the data in South Africa.

The Promoter keeps the data to fulfil the purposes for which it was collected or as required by applicable laws or regulations. The Promoter will not use the entrant’s information for a different purpose without first asking permission to do so. The Promoter may, however, share the entrant’s personal information with any of its subsidiaries, or with authorized third parties.

The Promoter does not allow third parties to use the entrant’s personal information for a different purpose.

OWNERSHIP AND PUBLICITY

The Promoter does not claim ownership of the Participant’s submission to the competition; but by submitting an entry, the Participant is granting the Promoter as well as its affiliated companies the following worldwide, non-exclusive, perpetual, irrevocable, royalty-free, unconditional, fully paid-up rights: to publish the Participant’s name and / or alias in connection with this competition and its contributions.

RotoTank reserves the right to publish the name(s) and/or photograph(s) of the winner(s). Therefore, participants understand and agree that their submission may be posted and publicly viewable.

By providing a submission, the Participant grant the Promoter and its affiliated companies the right, except where prohibited by law, to use his / her name for competition purposes in promoting or publicising the competition, including the right to name the winner(s) of the prize(s) in public.

The Promoter, however, does not have any obligation to use the winning entries for any purpose if it chooses so.

The winner agrees to allow the Promoter to require the winner (at no fee) to be identified and a photograph/s taken and published in printed media, or to appear on radio and television, and various online channels when accepting their prize(s).

Details of the winner/s may also be announced on the Promoter’s website and any other media properties that it chooses. The Promoter, acting reasonably, retains the right to delay the timing of the publication of the winners of the competition.

By entering this, the Promoter reserves the right to communicate with the Participant at any given time during and after the campaign and the Participant may opt out or de-register at any time.

INDEMNITY

All participants and winners indemnify the Promoter, its advertising agencies, advisers, suppliers, and nominated agents against any and all claims, injury, damages or loss howsoever arising, including but not limited to wilful misconduct or negligent act or omission arising from their participation in this competition.

RELEASE OF LIABILITY

The Promoter reserves the right to terminate the competition at any time.

The Promoter cannot accept any responsibility for entries not received because they have been lost, or not received due to interrupted internet connections or miscommunications, or other electronic malfunctions. Any entries found to be duplicate or fraudulent will result in the entrant being excluded from the competition.

By participating, all Participants release the Promoter, its affiliates, partners, subsidiaries, officers, directors, agents, employees and all entities associated with the development and execution of this competition from any and all liability with respect to and in any way arising from participation in this competition, acceptance or use of prizes.

Participants also agree that the Promoter, its affiliates, partners, subsidiaries, officers, directors, agents, employees and all entities associated with the development and execution of this competition are not responsible or liable for any injury or damage to a Participant’s or third person’s computer related to or resulting from the competition, the submission and/or its prizes.

Therefore, when the Participant enters into this competition, he/she agrees not to hold the Promoter or any associated parties of the Promoter liable for any loss or injury you may suffer as a result of entering into this competition.

The Promoter is not liable for damage to a user’s computer system (including, without limitation, any server failure or lost, delayed or corrupted data or other malfunction) due, either directly or indirectly, to a Participant’s participation in the competition or downloading of information in connection with the competition.

The Promoter reserves the right to modify or cancel the competition in the event that any portion of any website used to administer any aspect of the competition becomes technically corrupted.

The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of entries.

The Promoter is not responsible for any problems or technical malfunction of any telephone network or telephone lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or entry to be received by the Promoter on account of technical problems, human error or traffic congestion on the internet or at any website, or any combination thereof, including any injury or damage to the entrant’s or any other person’s computer relating to or resulting from participation in this competition or downloading any materials in this competition.

Participants agree that the Promoter and its subsidiaries (The Promoter included), as well as the Promoter’s Corporation’s or its subsidiaries’ advertising and competition agencies, and all of their respective officers, directors, employees, representatives and agents will have no liability whatsoever, and will be held harmless by winner(s) for any injuries, losses or costs or damage of any kind resulting in whole or in part, directly or indirectly from acceptance, possession, misuse or use of  prize or parts thereof, or from participation in this competition.

The Promoter’s entire liability and the Participant’s sole and exclusive remedy will be limited to a distribution of the equivalent number of prizes as set forth above. By participating in the competition, the entrant waives any and all rights to bring any claim or action related to such matters in any forum beyond one (1) month after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.

FACEBOOK

This competition is in no way organized, endorsed or administered by, or associated with the management of Facebook or associated media. The Participant understands that he / she is providing his / her information to the Promoter and not to Facebook. The information which the Participant provides will be used for e-mails / sms communications for future competitions.

Any questions, comments or complaints regarding the competition can be directed to the Promoter and not to Facebook. The Participant will refrain from communicating through Facebook regarding its entry and will direct any communication to the email address provided on the entry form.

The Participant may be required to place / share / tweet or communicate his / her participation on his / her own social media platform or that of a friend or family member (like Face Book) and tag / share such participation to his / her network groups.

Instructions form part of the terms and conditions. The Promoter reserves the right to change any of these terms and conditions at any time, without any notice being given to those participating.

PRIVACY POLICY

RotoTank (“the Promoter”) treats all information collected as confidential. The Promoter privacy policy outlines how the Promoter collects this information and uses it throughout his / her interactions with the Participant. Information is collected by specifically requesting it from the Participant, when he / she enter the competition. If the Participant becomes the winner, more information may be required.

Use of information is collected on the site. The Promoter wants to help the Participant to maintain his/her privacy on the Internet except where used for marketing purposes on social media network in a manner which is tasteful and respective of the entrant’s wishes.

The Promoter will treat all information in total confidence and will only share information with our affiliates, investors, alliance partners and agents and will not sell, share or rent this information to any other third parties.

The information which the Promoter collects form the Participant may be used for a variety of reasons, such as establishing the general demographics, statistics or market information or to compile a broad profile of visitors who engage with the Promoter.

COMPETITION DETAIL

Notwithstanding the fact that the words ‘all expenses paid’ are used, the prize is limited by the budget advertised. The Promoter has put the prize together in a manner which makes the use of the prize possible at the cost budgeted as well as being lucrative.

COMPETITION E-MAILS

The Participant may automatically be added to the Promoter’s mailing list and the Promoter could notify you of new services or specials which may be of interest to him / her.

From time to time the Promoter may e-mail the Participant information about the Promoter or its partners, if the entrant do not wish to receive these e-mails he / she can opt out as provided for in the e-mail.

RIGHT TO AMEND THIS POLICY

RotoTank reserves the right to change the terms and conditions at any given time. Any breach of the terms and conditions may, at the Promoter’s absolute discretion, result in forfeiture of the prize.

These Terms and Conditions form part of the Promotor’s general policies and terms of sale. Records are kept in accordance with the Company’s records and administration systems, as well as being published on its website: www.rototank.co.za.